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FAQ 2016-12-18T05:33:19+00:00

Q: How do I order a container?

A: All you have to do is go through the catalogue, write down the codes, quantities, and fabric selection (where applicable), and email the information to us. You can also us the “ADD TO CART” button to send an inquiry. In return, we will send you an order confirmation stating the lead-time along with the total cost of your order. Once you have reviewed your order, make any necessary changes, sign your order and email it back to us.
Q: Can I choose what I put on my container?

A: Absolutely! Just tell us which and how many items you want. If the item is not in our catalogue, but you know it is being produced in Indonesia, just send us a picture of the item, and we will do our best to add it to our product line.
Q: Can I mix different product lines on my container?

A: Absolutely! You can choose from our reproduction mahogany furniture, colonial teak, garden teak, painted whitewash, and our new line of pine furniture.
Q: What is the cost of a container?

A: Most 40ft containers cost between $25,000 and $30,000. The actual number varies according to the product mix in your container.
Q: How many pieces will fit on a container?

A: Approximately 180 to 225, depending on what pieces you choose.
Q: Can a container be shipped anywhere?

A: Yes

 
Q: Can I choose the upholstery (fabric) I want?

A: Certainly! Please ask for our fabric sample collection
Q: Where do you currently ship?

A: We ship all over the world to countries like USA, Part of Europe, Asia, and Australia?..
Q: How do you pack the container?

A: We use a three-step packing process. First, a water-resistant wax paper, followed by single sided corrugated cardboard. Finally, on the edges and tops, we use a heavy cardboard to protect the items from rubbing against each other in the container.
Q: How long will it take to get my container?

A: Most containers are shipped within 12 – 14 weeks after we have received a confirmed order. The production time is depend on your order and the difficulty of the items.
Q: When do I have to pay for my container?

A: We require 50% deposit upon placement of the order. The balance payment is before we load the container. We will send you the pictures of production progress for report.
Q: What do I do if some of the items on the container arrive damaged?

A: Since every situation is different, each damage claim is handled on a case-by-case basis. In general, however, any manufacturing defect or damage that results from improper packing, and is in excess of 5% of the value of the shipment, is covered by the factory. Please see the “Terms & Conditions”.
Q: Are discounts available?

A: Yes, for multiple-container purchases. Please call or e-mail us.
Q: What about customize design ? can you make it ?

A: We can do that too. Just send e-mail with your design attached to [email protected] All designs that you send to us will be kept confidential.
Q: How can I get interact with you ?

A: You can use our price quote form to ask for price our listed products. For our unlisted products, you can ask by send fill the form on the contacts us page. If you still have question about us, please don’t hesitate to drop mails to [email protected]
Q: Who is Jepara Living?

A: Jepara Living or also known as Wandira Kencana Meuble is a manufacturer and exporter furniture from Indonesia. and have so many customer in all over the world